The judging process for the 2024 Australian Achiever Awards for Australia’s Advertising, Marketing & Public Relations Services category was completed on the 2nd of May.
Melotti Content Media scored 97.61% and was awarded as “Highly Recommended” for excellence in customer relations.
Now in its twenty-seventh year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from each business’ own customers.
The awards provide an accurate indication of how well-run a given business is, using customer satisfaction as a proxy for business health, and to determine which Australian businesses are worthy of praise and attention.
The award system focuses on eight criteria, each scored separately. Below are each of the categories and Melotti Media’s accompanying score:
- Time Related Service – 100%
- Addressing Client Needs – 94.17%
- Care and Attention – 100%
- Value – 96.67%
- Attitude – 98.89%
- Communication – 97.73%
- Referral – 95.83%
- Overall Perception – 94.91%
The criteria are rated individually by the business’ own customers in percentage terms and the final score is an amalgamation of these responses.
Generally, anything above 80% overall is regarded as exceptional and reflects outstanding customer service, which Melotti Content Media eclipsed by over +17%.
A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au.
Some of the comments Australian Achiever received from Melotti Content Media clients include:
“Melotti Media has helped our business with new brand language and updated our website.
They have been consistent, and Angela and Chris have gone above and beyond to ensure the team delivers. They still try to get to know you even though we have not met in person. Everything they have done is very appreciated.”
“They have always been professional, reliable and delightful in all our dealings. Melotti Media delivered our projects on time and on budget. And they have gone above and beyond the expected levels of customer service.”
“We have been utilising Melotti Media's expertise for a few years now on several jobs. They helped to rebrand the company, brainstormed, including retreats, and upgraded a website. Their brief was very clear, and they paid full attention to detail. They delivered on their promises. The final outcome looks great; we love working with them.”
Melotti Content Media’s Founder, Christopher Melotti, said:
"I am truly honoured to be considered a “Highly Recommended” business by the Australian Achiever Awards for Australia's Advertising, Marketing & Public Relations Services. This recognition is a testament to the dedication and hard work of my team at Melotti Media, and I would also like to express my sincere gratitude to our many clients for their continuous trust and support. Having improved on our 2023 score of 96.61%, this award reaffirms our commitment to delivering exceptional services to the Australian community and continuing to expand our efforts today and into the future."
For more information please contact:
Melotti Content Media | Content Marketing Bureau
Christopher Melotti
Founder and Director of Melotti Content Media
melottimedia.com.au
chris@melottimedia.com.au
1800 663 342 (1800 M Media)
