Let’s explain Customer Persona and Client Avatar Development
Here’s how we define your customer target profiles, build your audience segmentation and create your customer avatars to improve the focus (and results) of both your marketing and sales.
So, you’re considering investing in Customer Persona Development…
You’re making an excellent choice!
This is something we specialise in.
We’ve helped so many brands understand who their target customer is, including their needs, their goals, their pain points and their preferences.
It’s all about understanding the ambitions and frustrations of your ideal customer so that you can effectively market to them.
Customer Persona creation and Client Avatar development is the foundation of your marketing and sales strategy.
Imagine having a complete summary of who your ideal customer is and everything that they want from you.
Our Customer Persona Development Services give you this!
It helps you drive highly targeted and effective marketing campaigns and develop new products and services that more accurately meet your customer’s needs.
First: what IS a Customer Persona Document?
Customers only respond when your products and marketing is tailored to them.
A Customer Persona Document gives you a complete outline and comprehensive understanding of your customers, including their preferences, behaviours, needs, goals and frustrations.
Armed with this information, you can design your solutions and marketing strategies, so they effectively connect with your audience.
Our audience segmentation strategy and customer profiling service can help you succeed.
Here's a quick breakdown of what's included:
1. Customer Demographic & Personality
An outline of the key characteristics like age, gender, location, job, income, education, and personality traits to paint a clear picture of the customer.
2. Customer Goals & Gains
A list of the aspirations and desired outcomes the customer persona aims to achieve, highlighting their motivations and what success looks like for them.
3. Customer Frustrations & Pains
An outline of the challenges, obstacles, and pain points that hinder the persona from reaching their goals, providing insight into their struggles and fears.
4. Customer Preferred Channels
A clear identification of the social media platforms and other channels where the persona is most active and engaged, to target marketing efforts.
5. Customer Empathy Triggers
An outline of the persona’s challenges and aspirations, creating a connection between these traits and your product, service or offering.
6. Customer Authority Triggers
An outline of the endorsements and achievements that build credibility and trust with the persona, to demonstrate expertise.
7. Customer Top Benefits
Highlights the main advantages and unique selling points of the product or service, emphasizing convenience, support, and outcomes.
8. The Guide Framework
Provides a comprehensive framework for marketing to your ideal customer persons with clear and actionable steps tied to the customer situation.
9. Customer Story
A fictional outline of an individual’s journey from their challenge to their goals, highlighting the impact of the product or service.
Second: how do you USE your Customer Persona Document?
Your Customer Persona Document is to be used as an actionable framework to guide all of your marketing efforts and ensure they are targeted to engage and convert your ideal customer.
Unfortunately, many businesses are too close to everything to build a customer profile – they can’t see the forest through the trees!
That’s where we come in and build customer profiles that you can call upon when designing marketing campaigns or content moving forward.
Let’s create client avatars and profile customers with our audience segmentation development service.